Last updated: 2026-07-29
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These Terms of Service (“Terms”) set out the rules for using the doctoramz.com website and the general framework under which consulting and analytics services for Amazon sellers (“Services”) are provided. The Services are strictly business-to-business (B2B).
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1. Service provider
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AST Anna Sobecka, ul. Pabla Picassa 5 lok. 14, 03-126 Warszawa, Poland — a sole proprietorship registered in CEIDG (Central Registration and Information on Business, Republic of Poland). Polish tax ID (NIP): 5241355339, REGON: 541886460. E-mail: contact@doctoramz.com, phone: +48 534 078 909 (the “Provider”).
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2. B2B only — no consumer services
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The Services are addressed exclusively to entrepreneurs — natural persons conducting business activity, legal persons and organisational units — acting for purposes directly related to their business or professional activity in e-commerce. The Provider does not offer the Services to consumers. Consumer-protection provisions, including the right to withdraw from a distance contract within 14 days, do not apply. By requesting the Services, the client confirms that it acts in a professional capacity.
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3. Website content and individual agreements
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Content published on doctoramz.com — including service descriptions, indicative pricing and knowledge-base articles — is provided for general information only and does not constitute a binding offer. The specific scope, fees, timeline and detailed terms of any engagement are agreed in an individual agreement or a written order confirmation, which prevails over these Terms in case of conflict.
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4. Client qualification and right to decline
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The Services are designed for owners of private-label brands with a real, documented sales history on Amazon (typically USD 30,000–500,000 in monthly revenue). The Provider may decline any enquiry without stating reasons — in particular enquiries from pure resellers, retail-arbitrage or dropshipping businesses, and from clients who expect guaranteed rankings, sales or other results. The Services do not include representation in Amazon account-suspension or reinstatement proceedings, and reinstatement of a suspended account is never accepted as a condition of an engagement.
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5. Nature of the Services — no guarantees
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The Services are consulting services performed with due professional care (an obligation of means, not of result). Search rankings, advertising outcomes, sales and account health on Amazon depend on closed, third-party algorithms and policies that Amazon may change at any time without notice. The Provider therefore makes no express or implied guarantee of rankings, sales volumes, advertising metrics, return on investment or any other specific outcome.
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6. Liability
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To the maximum extent permitted by law in business-to-business dealings: (a) the Provider is not liable for decisions, actions or omissions of Amazon or other third-party platforms — including account suspensions, listing removals, changes to metrics or algorithms, and withheld funds — unless caused by the Provider’s wilful misconduct or gross negligence; (b) the Provider is not liable for lost profits or for indirect or consequential damage; (c) the Provider’s total aggregate liability arising out of or in connection with a given engagement is limited to the fees actually paid by the client for that engagement during the 12 months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory provisions of applicable law.
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7. Client obligations
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The client is responsible for providing accurate and complete information and the access reasonably required to perform the Services, for its own compliance with Amazon’s terms, policies and applicable law, and for business decisions taken on the basis of the Provider’s recommendations. The client’s Amazon account remains at all times the client’s own responsibility.
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8. Confidentiality
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Each party will keep confidential all non-public business, commercial and technical information received from the other party in connection with the Services, will use it solely for the purpose of the engagement, and will protect it with at least the same care it applies to its own confidential information. These obligations survive the end of the engagement; for information constituting a trade secret — for as long as it remains a trade secret.
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9. Intellectual property
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Methodologies, know-how, tools, templates and internal processes used or developed by the Provider remain the Provider’s exclusive property. Upon full payment, the client receives a non-exclusive right to use the deliverables prepared for it for the purposes of its own business. Materials, data and accounts provided by the client remain the client’s property.
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10. Data protection
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Information on the processing of personal data is provided in the Privacy Policy and the Cookie Policy.
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11. Access to client sales accounts
Where the Services involve working within the client’s sales account on a marketplace platform (including Amazon, Allegro, Kaufland Global Marketplace, OTTO Market, eMAG, Bol.com, Cdiscount or Alza), access is granted exclusively through the role and permission model provided by that platform — by creating a separate user for the Provider with permissions limited to what the Services require. The client does not share the master account password or multi-factor authentication data with the Provider; sharing such data contrary to this clause is at the client’s sole risk. The Provider is not liable for the consequences of credentials being shared with third parties. Access is revoked promptly upon the end of the engagement and no later than 7 business days, and the client may revoke it independently at any time.
12. Data processing on behalf of the client (Article 28 GDPR)
To the extent that providing the Services involves access to personal data for which the client is the controller — in particular buyer data visible within the sales account — the Provider acts as a processor within the meaning of Article 28 of Regulation (EU) 2016/679 (GDPR). Such processing takes place under a separate data processing agreement forming an annex to the individual agreement and setting out the subject matter, duration, nature and purpose of processing, the type of personal data, the categories of data subjects, and the controller’s obligations and rights. The Provider processes the data solely on the client’s documented instructions and does not use it for its own purposes. Commencing work within the client’s sales account requires that the data processing agreement be concluded beforehand.
13. Technical requirements
Using doctoramz.com requires a device with internet access and a current web browser supporting HTML5, CSS and JavaScript, with cookies enabled to the extent necessary for the website to function. Using the contact form and receiving a reply requires an active email address. The Provider is not liable for the website malfunctioning as a result of these requirements not being met on the user’s side.
14. Conclusion and termination of the electronic services agreement
The agreement for the electronic provision of services — namely making the website content available and handling the contact form — is concluded when the user begins using the website and, in the case of the form, when it is submitted. This agreement is free of charge. The user may cease using the website at any time at no cost; termination occurs by discontinuing use. The rules for concluding, amending and terminating agreements for paid Services are set out in each individual agreement.
15. Complaints procedure
Complaints regarding the website or the Services should be sent to contact@doctoramz.com. A complaint should identify the party raising it, describe the objections and, where possible, state when the issue occurred and the outcome expected. The Provider examines complaints within 14 business days of receipt and replies to the email address provided. Where examining the complaint requires further information, the period runs from the date that information is supplied. This clause does not limit any rights arising from an individual agreement.
16. End of the engagement and handover
Upon the end of the engagement the Provider — at the client’s choice, expressed before the end or within 14 days thereafter — deletes or returns to the client the personal data entrusted for processing together with working materials produced during the engagement, save for data whose further retention is required by law. Access to sales accounts is revoked in accordance with clause 11. Settlement for work performed up to the end date follows the individual agreement.
17. Governing law and disputes
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These Terms and all engagements governed by them are subject to Polish law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). Disputes will be resolved by the common court having jurisdiction over the Provider’s registered seat (Warsaw, Poland), unless mandatory provisions of law provide otherwise.
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18. Final provisions
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If any provision of these Terms proves invalid or unenforceable, the remaining provisions remain in full force. The Provider may amend these Terms by publishing an updated version on this page with a new “Last updated” date; engagements already agreed remain governed by the version in force on the date of the individual agreement. These Terms are published in English, German, French and Polish; in the event of discrepancies between the language versions, the Polish version prevails.
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